purchased from VooVooDress.com can be returned or exchanged FOR FREE within
21 days of your order date. To Complete a Return or
1. Email us at:
firstname.lastname@example.org within the twenty-one (21) day period. Include
the following information:
· First and
· Invoice Number and Product
Code(s) for the item(s) you wish to return
EXCHANGE: Include new size or item you would like.
2. We will issue you a Return Merchandise Authorization (RMA) within 72 hours
and a shipping label. Items returned without an RMA will be denied as
returns, and the customer will be responsible for paying the needed shipping
fees in order to get their item back.
3. Mail your package to us via USPS. (We
suggest making a copy of your invoice for your records.) You can keep
track of your order through voovoodress.com. Refunds are processed within 5-7
business days upon receipt of package.
The Nitty Gritty
Items That Cannot Be Returned:
· Final Sale
Items: Earrings, Clearance Items, Swimwear, Tights, Corsets, Shape Wear
and Special Order Items.
· Used or Unclean Items: Items returned with deodorant marks, covered in
pet-hair, make-up stains, dirt/dust scuffs, or other unknown stains will not be
accepted. Along with this items returned with odors—smoke, perfume, body odor,
etc—will also not be accepted.
· Items without a VooVooDress Hangtag, Care Label, and Designer Label will
not be accepted. We also will not accept items with a folded or damaged
· Incomplete Items: Customers must retain all packaging materials until
they are completely satisfied. This saves the customer time and the environment
Once your order has been placed, it cannot be canceled. All orders begin
processing as soon as they are submitted. However, you can email us a change of
address or a contact information correction within 8 hours. Please follow our
Return/Exchange Policy for a refund.
Please Note: VooVooDress is not responsible for mistaken information entered by
You will be billed a $20.00 fee for each chargeback to the
card used to place your order and VooVooDress.com will retain the original transaction fee. Filing a fraudulent chargeback is the same as
shoplifting and we will prosecute the offense to the fullest extent of the law.
Holiday Extended Exchange Policy:
We offer an extended exchange policy for all holiday orders placed between
November 20th through January 1st. Purchases made within this timeframe may be returned for store credit anytime before January
15th (Please follow our standard return/ exchange policy)
Please Note: Refunds can only be granted to the original form of payment.
We are sorry. At this time, we are currently unable to ship internationally.